Return & Exchange Policy

## No Return & No Exchange Policy

As all AAYSA products are carefully manufactured and quality-checked before dispatch, we follow a *strict No Return and No Exchange Policy*.

We kindly request customers to review product descriptions, size charts, and product images carefully before placing an order.

## Damaged, Defective, or Incorrect Product

In the rare event that you receive:

* A damaged product
* A defective product
* An incorrect item

Please contact us within *24 hours of delivery*.

To raise a claim, customers must:

1. Record an unboxing video from the moment the package is opened.
2. Share the video along with clear photographs on our official WhatsApp support number within 24 hours of receiving the order.
3. Ensure the product remains unused, unwashed, and in its original packaging.

Claims submitted without an unboxing video or after 24 hours of delivery may not be accepted.

After verification, AAYSA will provide an appropriate resolution, which may include a replacement or store credit at our sole discretion.

## Order Cancellation

* Orders can only be cancelled before they are shipped.
* Once an order has been dispatched, cancellation requests cannot be accepted.

## Customs, Duties & Taxes

For international orders, customs duties, import taxes, and local charges may be applicable according to the regulations of the destination country. These charges are the responsibility of the customer unless otherwise specified.

## Product Information

We strive to display product colors and details as accurately as possible. However, slight variations in color may occur due to screen settings, lighting, or photography.

As many of our garments involve traditional craftsmanship, minor variations in print, embroidery, or fabric texture are considered part of the product's uniqueness and are not defects.

## Contact Us

For any questions regarding your order, shipping, or product concerns, please contact our customer support team through our official email address or WhatsApp support channel.

Thank you for choosing AAYSA bringing the elegance of Indian craftsmanship to wardrobes around the world.