Return & Exchange Policy
- No Return, Exchange Only Policy
As all AAYSA products are carefully manufactured and quality-checked before dispatch, we follow a strict No Return Policy. We do not accept returns or offer refunds. Exchanges are only available in cases where you receive a wrong, damaged, or defective product, subject to verification and approval*.
We kindly request customers to review product descriptions, size charts, and product images carefully before placing an order.
- Damaged, Defective, or Incorrect Product
In the rare event that you receive:
* A damaged product
* A defective product
* An incorrect item
Please contact us within *48 hours of delivery*.
To raise a claim, customers must:
1. Record an unboxing video from the moment the package is opened.
2. Share the video along with clear photographs on our official WhatsApp support number within 48 hours of receiving the order.
3. Ensure the product remains unused, unwashed, and in its original packaging.
Claims submitted without an unboxing video or after 48 hours of delivery may not be accepted.
After verification, AAYSA will provide an appropriate resolution, which may include a replacement at our sole discretion.
- Order Cancellation
* Orders can only be cancelled before they are shipped.
* Once an order has been dispatched, cancellation requests cannot be accepted.
- Product Information
We strive to display product colors and details as accurately as possible. However, slight variations in color may occur due to screen settings, lighting, or photography.
As many of our garments involve traditional craftsmanship, minor variations in print, embroidery, or fabric texture are considered part of the product's uniqueness and are not defects.
- Contact Us
For any questions regarding your order, shipping, or product concerns, please contact our customer support team through our official email address or WhatsApp support channel.
Thank you for choosing AAYSA bringing the elegance of Indian craftsmanship to wardrobes around the world.